[Description Tab Content] Shipping & Return
Processing Time (How long does it take for me to get my order)?
It takes 15 business days (approx 3 weeks) to ship out the product from the date of order. Before shipping out, our customer service team will reach out to you via whatsapp to share the picture and video of the product you are going to get. Please make sure your contact number that you add during checkout has a WhatsApp account.
It takes approximately 4 business days for the product to reach you once shipped for major cities and towns. However, it also depends on where you are located in India. For example, a Northeast Indian or a hill state order (Uttarakhand, for example) may take 10 days to reach from the date of shipping.
Courier Details (Who brings my package and how do I know if I can trust them)?
Our packages are handled by BVC. After we ship your product, you will get a AWB number (a tracking code). You need to add the code in this Tracking link to track your package. BVC couriers are different than the normal courier companies who brings your Amazon or Myntra orders. As our products are precious jewellery, we need to work with companies who specialise in handling precious jewellery logistics and insure the jewellery. All our packages are insured by our logistic partners. So, don't worry, your precious jewellery is in safe hands.
However, do know that BVC works only for certain servicable pincodes. If your pincode is not in their servicable list, they work with bluedart to deliver your order. You will find the list BVC Serviceable Codes. Any orders that fall under the non servicable list, is not applicable to our return, exchange and buyback policies. Please discuss with our customer service team before placing the order.
Return, Exchange and Buyback Policies
We have designed flexible return policies for you so that you can buy Vai Ra jewellery without any doubt in mind. When we ship your order we will always attach a price breakup of your final product so that you can use it to avail any of the following policies.
1. Return Policy: You can return the product within 30 days of receiving the product, and get 100% refund.
2. Exchange Policy: After the 30 days return window is over, you can exchange your product with other product. You get 80% value on the moissanite and 100% on the prevailing market price of the metal, less making charges and discounts.
3. Buyback Policy: After the 30 days return window is over, you can sell your product back to us. You get 50% value on the moissanite and 100% on the prevailing market price of the metal, less making charges and discounts.
For any of these returns to be processed properly please keep in mind that your product should not have been tampered by any third party entity.
All return requests will be handled by our courier partner - BVC logistics.
We will process the refund within 7 business days upong receving the product. The product should be returned within a secure box with the certificate.