You get a complimentary resize of a ring for 7 days from the order receipt. If you lose any small stones within 30 days, you get a complimentary repair at no extra cost. However, if the stones fall off after 30 days and you need to repair them, you will need to pay for the shipping and stone charges.
Step 1: Raise a repair request through this form
Step 2: A pickup request will be raised through our shipping partner. This take 3-5 business days. Please make sure you send us through the same box you received it in.
Step 3: We inspect the product and repair the product. This might take another 3-5 business days depending on the damage.
Step 4: We will then ship it to you. This will take 3-5 business days.
The entire process will take around 15 business days. We appreciate your patience in the meantime.