Pear Solitaire Statement Earring (20 CT)

Hallmark Certificate

SGL Certificate

Buyback

Made To Order

 

Jewelry Details:

Design	Party Wear
Metal Purity	Select the choice of metal in the dropdown options:  22Kt gold, 18Kt gold, 14kt gold, 10kt gold, Silver
Total Metal Weight	9.646 gm
Gemstone	Moissanite
Grade	DEF VVS1
Total Stone Weight	20 CT
Centre Stone Shape	Round (2CT) and Pear (8 CT) Moissanite
Centre Stone Setting	Prong

 

Please Note:

Metal weight/Carat Weight is the tentative number and might change when the final product is made. The difference amount will be charged or refunded in the final billing which is prepared before your product is dispatched. This difference amount can be within 2-5% of the product value

Our Certification process is very strict and is an important measure in making good quality jewellery. Find out more about our certification

Is your moissanite GRA certified or C&C certified?

Neither! We neither buy moissanites from Charles and Colvard, nor do we buy GRA moissanites. We cut the moissanites in our own factory and get them certified from two separte companies. This gives us an advantage to be free from conflict of interests and pass on better value to you. As these labs are not in-house and not controlled by us, they have to comply with their own biasless policies to generate authentic certificates. This also gives us a risk of paying additional costs on certification fees and also the risk of jewellery failing the certificate test. If a stone or jewellery fails the test, we need to get it redone from the beginning, and honestly, we don't mind as long as you are getting a quality product. 

These certificates are generated from GBS (an ISO certified company) and SGL (an international gemology lab). If you are buying a loose moissanite and silver jewellery, you will only receive a GBS certificate and not a SGL certificate. Every certificate bears a QR code. To be able to find the digital copy and source, just use the QR scanner in your phone.

What are Moissanites? Is it a diamond? 

Moissanite is a naturally ocurring gemstone which is as brilliant as diamond, but the catch is, it is not available in abundance in natural form. Moissanite was first discovered by Henri Moissan in a metiorite crater. Moissanite is for this reason also called as "born from the stars". It has a very romantic appeal to the stone knowing that the stone you are gifting is born from stars and does not carry any dirty history of child labor, deforestation or extinction of widlife. 99% moissanites are made in labs. Do not think that gemstones make in lab are not genuine. In lab, the raw stones are made in the same environment as they are in natural their atomsphere, but instead of decade, it forms it's shape in few months. Pretty much like lab grown diamonds. 

Oh by the way, moissanites are not diamonds. Don't fall for it who says so because it is not true. It is a gemstone like sapphire, but NOT a diamond. Having said that, moissanites look exactly like diamond. They also test as a diamond in pin point tester. It is very hard to distinguish between a moissanite and a diamond when kept side by side. 

What quality moissanites do you sell?

We sell DEF color, VVS1 clarity moissanites. We cannot gurantee a D, a E, a F moissanite specicifally, but we can guarantee that your moissanite will be in the range of DEF (colorless) range. Choose your metal wisely beecause if you choose a warmer color metal like yellow gold, the metal will reflect in your stone making it look yellowish. 

What about the gold? How do you authenticate the gold?

All gold products will bear BIS Hallmark. We sell products in 10KT, 14KT, 18KT and 22KT gold and in white gold, rose gold and yellow gold color. Please do not think that white gold is silver. It is not. It is genuine gold. The gold purity depends on what KT gold you choose and you will be charged accordingly. In terms of look, you will hardly see much difference in gold color, unless you do a test. 

10KT gold contains 41.70% gold, 14KT gold contains 58.30% gold, 18KT gold contains 75% gold and 22Kt gold contains 91.67%. 

All yellow gold products of 14KT, 18Kt and 22Kt gold will have the BIS hallmark inscribed in the metal like below:

All other gold products : 10KT gold (yellow, rose, white), 14KT, 18KT (yellow, rose, white) will have a Hallmark certificate like below:

Please note that we DO NOT make white or rose gold versions of 22KT Gold, because 22KT gold will contain 91.67% of gold which is chemically yellow in color. The whiteness or the rose tone cannot be achieved with a 22KT gold version.

Each piece of our jewellery is made up of solid gold/silver in moissanite/lab diamond. Thus it can stay for a lifetime. We have made flexibile policies for you repair, resize, exchange, buyback during any point of your purchase.

Before you consider buying any products from Vai Ra, please go through our policies:

15 Days Return

• You get a full refund on a product within 15 days of delivery, after we retain Rs 1000/- towards return shipping and processing. 
• The return policy is only appicable to products that were ready to be shipped out when purchased.
• Refund or return policy is not applicable on products that have been engraved or personalized or customised.
• To be eligible for a refund, the products should be returned in the original box with all the certificates and tags intact
• Products without the original tags, or products that were worn are not eligible for refund
• When reaching out regarding 15 days return, please make sure it is the client who purchased the piece, as the warranty is non-transferable.
• We are not responsible for any damages created or caused by another artisan outside of Vai Ra. Our warranty also does not cover any piece that has been recklessly worn or purposely damaged.
• Please note that if you file a claim on your order, your warranty and at-cost repairs option is null and void. Treat your pieces with the same love and care it took to make them. Please note that we reserve the right to null the warranty at any time if we deem our products, team or company being mistreated. As always, feel free to contact us with any questions.
• You need to send us the product at your own expense.
• Make sure the certificate is added to the product.
• Once we receive the product, your product will go through a quality check. Please note that Vai Ra reserve the right to reject a refund request at any time if we deem our products is damaged, scratched or worn off.
• Once it passes the quality check we will issue the refund. A refund statement will be provided by the team. This will take approximately 20 business days.
• The refund will take an additional 7 business days to show in your system.
• Make sure the certificate is added to the product in the same Vai Ra metal box. Failing to provide the certificate will result in paying for the certificate: Rs 800 for CBS, GBS, Imagem, IGLA report and Rs 1500 for SGL certificate. 
• Refunds will be done through bank transfers only, and to the same account from which the original purchase was made.
• Please apply for 30-day return request through this form.
• We will arrange a pickup through our courier partner.
• Request for Buyback or Exchange through this form.
• No returns, refunds or exchanges are possible for international orders

Lifetime Warranty - Buy Back Policy | Exchange:

Moissanites and lab-grown diamonds are made for daily wear that can be worn for a lifetime. This is why we give you a lifetime warranty on our products. The metals that the jewellery is made are also made to be worn on a day-to-day basis. 

Buyback: 

• You get 100% on the prevailing market value of the metal, and 50% on lab-grown diamond/moissanite (upto a maximum of Rs 1,00,000/-).
• Making Charges are not refunded while buying back the jewellery or gemstones
• No buyback of colored gemstones such as Ruby, Emerald, Sapphire, etc 

Exchange: 

• You get 100% on the prevailing value of metal, and 80% on lab-diamond/moissanite, should you want to sell the product(jewellery/loose stone) back to us.
• The maximum exchage value for diamonds is Rs 1,00,000/-
• Making Charges is not refunded and making charges on new products will be applicable. Do not that, any discount applied on the first order will not be applicable on the exchanged one as discounts are product, season and sale-specific
• No exchanges of colored gemstones such as Ruby, Emerald, Sapphire, etc.
•  A product can be exchanged only once. For example, if you purchased a product and exchanged it for another, you cannot exchange it again for any other product. However, there will be no change in the other exchange terms. You will still enjoy 100% of the metal's market value and lab-diamond/moissanite's 80% value.
• Only one exchange is possible every six months. For example, if you have purchased a product in January and another one in March, you can only exchange one product till June and the next exchange can be done again in December
• No discounts will be applied for exchange orders since the discount is applicable only on the original order
• Shipping and freight insurance charges up to Rs 2000 are charged for the pickup and new product delivery for all the exchange shipments after the 1st exchange.
• When reaching out regarding the warranty, please make sure it is the customer who purchased the piece, as the warranty is non-transferable.
• We are not responsible for any damages created or caused by another artisan outside of Vai Ra.
• Our warranty also does not cover any piece that has been recklessly worn or purposely damaged.
• Please note that if you file a claim on your order, your warranty and at-cost repairs option is null and void. Treat your pieces with the same love and care it took to make them. Please note, reserve the right to null the warranty at any time if we deem our products, team or company is being mistreated. As always, feel free to contact us with any questions.
• When selling the product back to us, the making charges will be deducted.
• You need to send us the product at your own expense.
• Make sure the certificate is added to the product in the same Vai Ra metal box. Failing to provide the certificate will result in paying for the certificate: Rs 800 for the CBS, GBS, Imagem, and IGLA report and Rs 1500 for SGL certificate. 
• Once we receive the product, your product will go through a quality check. Please note that Vai Ra reserve the right to reject a refund request at any time if we deem our products is damaged, scratched or worn off.
• Once it passes the quality check we will issue the refund. A refund statement will be provided by the team. This will take approximately 20 business days.
• The refund will take an additional 7 business days to show in your system.
• Refunds will be done through bank transfers only.
• For Exchanges, after the quality check is approved, no refund will be issued, but a discount coupon will be issued, which can be used to buy the next product.
• Request for Buyback or Exchange through this form.
• No returns, refunds or exchanges possible for international orders

Repair | Resize | Repolish request:

• Vai Ra provides one complimentary repair facility. If you lose any of your moissanite sidestones (carat weight less than 0.10Ct), they will be repaired at no additional cost. Lab-diamonds are charged at the actuals.
• Post the first repair, any further repair will be borne by the customer considering the carat weight and the current market price of the lab diamonds/moissanites.
• For your first repair request, your product will be picked up by our courier partner. However, for the next requests, you need to send your product at your own expense. We can arrange the pickup of the products that need to be remade/repaired/resized, and the shipping charges and subsequent freight insurance charges will be added to the order
• For resize requests, your product will be picked up by our courier partner. The resize of the product will take 10 business days. Please make sure you send us the ring sizer photo in our phone number. All pickups after the first complimentary one will have additional shipping charges and subsequent freight insurance charges.
• You can request rhodium re-polishing for your ring. This is done without any extra pay. However, you need to send us the product at your own expense. We will send back the product to you in 7 working days. We can arrange the pickup of the products that need to be repolished, and the shipping charges and subsequent freight insurance charges will be added to the order
• You can request to clean your ring. This is done without any extra pay. However, you need to send us the product at your own expense. We will send back the product to you in 7 working days. We can arrange the pickup of the products that need to be cleaned, and the shipping charges and subsequent freight insurance charges will be added to the order
• Request for Repair/Resize/Repolish through this form.
• No returns or exchanges for international orders, and coloured gemstones such as Emerald, Ruby, Sapphire, etc
• We do not offer repair, resize are repolish services to international orders at the moment

Order Cancellation, COD, Custom Design:

• Once your order is placed, it cannot be cancelled. Please make sure you are very sure before placing the order.
• A COD (Cash On Delivery) needs to be confirmed through a prepayment. An order of amount up to Rs 50k needs a prepayment of 10% of the order amount. For example, for an order of Rs 30k, you need to make a prepayment of Rs3000 on the day of the order and rest during delivery. For an order amount of more than Rs50k, you need a prepayment of an additional amount after deduction of Rs 50000. For example, for an order of Rs 60000, you pay Rs 10000 on the day of the order and the rest during delivery.
• For Customer Orders: You need to make a deposit of 20% of the quoted value, approve the design made in software, and the rest when it is ready to be shipped. 
• No cancellations are possible for international orders once shipped out
• COD (Cash on Delivery) is not available for international orders

Please Note:

• For the 30-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Vai Ra will only refund the discounted price as per the invoice
• Any engraved or personalised jewellery is not eligible for a refund.
• No return, exchange, or buyback for colored gemstones such as Emerald, Ruby, Sapphire, etc
• All our products are made to order, which means we make the product only once the order is placed. We do not charge you stocking fees.
• We do not offer repair, resize are repolish services to international orders at the moment
• No returns, refunds or exchanges are possible for international orders

 

- This policy is updated on 1st January 2024. Version 4.1.

Your purchases are delivered to your doorstep at free of cost - no shipping is charged

Processing Time (How long does it take for me to get my order)?

It takes 15 business days (approx 3 weeks) to ship out the product from the date of order. Before shipping out, our customer service team will reach out to you via whatsapp to share the picture and video of the product you are going to get. Please make sure your contact number that you add during checkout has a WhatsApp account.

It takes approximately 4 business days for the product to reach you once shipped for major cities and towns. However, it also depends on where you are located in India. For example, a Northeast Indian or a hill state order (Uttarakhand, for example) may take 10 days to reach from the date of shipping.

Courier Details (Who brings my package and how do I know if I can trust them)?

Our packages are handled by BVC. After we ship your product, you will get a AWB number (a tracking code). You need to add the code in this Tracking link to track your package. BVC couriers are different than the normal courier companies who brings your Amazon or Myntra orders. As our products are precious jewellery, we need to work with companies who specialise in handling precious jewellery logistics and insure the jewellery. All our packages are insured by our logistic partners. So, don't worry, your precious jewellery is in safe hands.

However, do know that BVC works only for certain servicable pincodes. If your pincode is not in their servicable list, they work with bluedart to deliver your order. You will find the list BVC Serviceable Codes. Any orders that fall under the non servicable list, is not applicable to our return, exchange and buyback policies. Please discuss with our customer service team before placing the order.

Return, Exchange and Buyback Policies

We have designed flexible return policies for you so that you can buy Vai Ra jewellery without any doubt in mind. When we ship your order we will always attach a price breakup of your final product so that you can use it to avail any of the following policies.

1. Return Policy: You can return the product within 30 days of receiving the product, and get 100% refund.

2. Exchange Policy: After the 30 days return window is over, you can exchange your product with other product. You get 80% value on the moissanite and 100% on the prevailing market price of the metal, less making charges and discounts.

3. Buyback Policy: After the 30 days return window is over, you can sell your product back to us. You get 50% value on the moissanite and 100% on the prevailing market price of the metal, less making charges and discounts.

For any of these returns to be processed properly please keep in mind that your product should not have been tampered by any third party entity. 

All return requests will be handled by our courier partner - BVC logistics. 

We will process the refund within 7 business days upong receving the product. The product should be returned within a secure box with the certificate.

 

 

If you do not like a product you can return the product and get 100% refund

For any reason, if you don’t like the product, you may return it for a full refund within the return time frame. 

Step 1: Raise a request by clicking on this link.

Step 2: We will raise a pickup request through our insurer delivery partner. This will take 2 business days.

Step 3: Once the package is picked up, it will take 5 business days to deliver

Step 4: A quality check is done on the product. 

Step 5: After passing the quality check the refund is initiated.

Google Pay transaction is done immediately, bank transfer/razorpay might take 5-7 business days to show in your bank account. This entire process might take 10-14 business day. 

Please note if you have made a payment of the product through your card, the refund will also go to your card. We do refund on UPI (Gpay, Phone pe, etc) only if the total amount is less than Rs 5k. Else all the refunds has to be done through bank accounts. We appreciate your patience while we work on your refund! 

No matter how durable a product is made (in moissanite or in lab diamond) if proper care is not taken then it will start looking dull. Please follow our care guidelines to keep it anew

Vai Ra jewellery and loose moissanites are made once you order. We don't produce products in bulk. Each and every product is created with utmost attention. Which is why we give you the lifetime warranty. We will help you take care of your jewellery so that it lasts you a lifetime. 

Moissanite is 9.25 on mohs scale, making it a very hard gemstone, ideal for everyday wear. It will not get scratched easily or get cloudy. However, debrises like lotion, dead skin cells, oil, soap deposits , etc, start forming when you wear regulary and sleep with your jewellery worn. Overtime, because of this inevitable deposits, your jewellery might become dull. Cleaning it once a month or whenever required is essential. You can clean your jewellery yourself at home.

Process of cleaning jewellery at home

You can clean the jewellery with Four quick steps:

1. Soak the jewellery in a mild soap liquid (you can take dish washing liquid and warm water and dilute it) for 15 mins.

2. Take a soft bristle baby brushe and srub off the deposits. By now, the deposits would have loosened. So, a gentle brushing will clear them off from the surface. If your jewellery is made of silver, brush on the metal as well, this will remove the oxidised layer on silver.

3. Once it is brushed off, rinse it in a clean water bowl. Don't run it under the tap, you might loosen the stones/prongs. You might also loose your jewellery accidentally. 

4. Dry it with a soft cotton cloth. You can also blow dry it using your hair dryer. Blowing it with hair dryer will help you remove the water stains. 

Professional cleaning

We recommend you call us up for professional cleaning at least once a year or once every six months, if you are wearing your ring everday and if it has a lot of intrinsic details. When you give your jewellery for professional cleaning we will also correct the loosedned prongs if any. You jewellery will be picked by our courier partner. So, when you need a professional cleaning please reach out to us.

Resize

Our fingers ans wrists tend to change their sizes due to various events of life. So, let us know if your ring or bracelets needs resising. This is complentary upto two times within 6 months. Post 6 months, you will charged the shipping cost and the necessary making charges for the resizing.

Repair

If your stones come out, please let us know. We will repair the jewellery. This is complementary service within 6 months from the date of recieving the order and it is applicable for stones below 0.5ct. You can still get it repaired after 6monhts and for larger stone, but you will need to pay for the moissanite. 

Professional cleaning, Repair and Resizing might take upto 10 business days depending upon the jewellery. Please note, this service is only applicable to places that are servicable by BVC. If your pacakge was delivered by bluedart, then we wont be able to do a return pickup, as BVC don't operate in those pincodes. Having said that, if you can still manage to send your jewellery to us at your own expense, we are happy to offer these services.

Every piece of jewellery takes 15 to 20 days from the date of order. To expedite an order, please reach out to us directly. Extra charges might be applicable.

All our jewellery are made to order. We make the products after you place the order. Reasons for made to order:

1. Made to order gives us the flexibility to order the perfect jewellery for you. Most of the time, the other jewellers keep a bunch of jewellery set ready with the center stone changing based on customer requirement. So your jewellery will try to adapt the stone and not the other way round. This makes the prong vulnerable to get loosen which might result in loosing the stones. We make the whole piece one by one from scratch.
2. We make the jewellery for you based on your sepcifications. 
3. We do not keep inventories which reduces the cost of manufacturing. Most jewellers carry forward the extra cost incurred through their customers.
4. The metal color options are worked on after the confirmation.

Steps followed once an order is placed:

The total time taken to ship out is 10 business days. Shipping can take another 3-4 business days. Plan your order accordingly if this purchase is meant to be a birthday gift, engagement gift or a gift for certain event. 

Step 1: 

You get a call from Vai Ra team on the order. We ask you of your metal color, ring/bracelet size, and we confirm the gold purity and the carat weight with you. This is the time you should talk about the customization you want to add, like adding a name to the ring, etc. This happens within 24 hours of you placing the order. Makes sure you are available in the phone number you have provided.

Step 2:

We send the software file (CAD/STL) to our workshop team. The diamond cutter cuts the gemstone and the jeweller benchers starts working on the wax model. The casting, polishing and moissanite setting take 5-7 business days.

Step 3:

Once the final polishing is done, the product goes for hallmarking and brand printing. This takes 1-2 business days.

Step 4:

The product now goes to our moissanite certified companies for quality checks and to certify the moissanite. This takes 1-2 business days.

Step 4:

The product again goes through a quality check to make sure the stones has not comed out of it's prongs during the hallmarking and certification. A final polishing is done to brush off the debris.Then the product is double wrapped in two boxed. It first goes in a cardboard/PU/Suede box. This makes sure the box doesn't move during transition. The box is added in a metal box. Metal box secures the box inside from the wear out that might happen on the box during transition. We also send the certificate, invoice  and the insurance papers (incase you are getting your product insured). The product is added in the mailer envelop. This takes 1 business day.

Step 5:

The package is then shipped through insured carriers. This can take 3-4 business days. This time frame can change in real time due to different challenges faced by the shipping partners. International orders will take 10 business days. We will send you a video of the product before shipping out.